Getting support¶
In the dashboard¶
Choose Support in the sidebar footer, or search for Help & Support with ⌘K. The Help & Support page links to these docs and has a request form:
| Field | Options |
|---|---|
| Category | Technical Support, New Feature Request, General Feedback, Billing |
| Urgency / Priority | Low, Medium, High, Critical |
| Subject and Description / Feedback | What happened, what you expected, and the steps to reproduce it |
The form attaches a little context automatically, so you don't have to look it up: your organization, the page you were on, your screen size, and whether you use the Enhanced or Classic layout. You can view exactly what will be attached before you send it. Submit Request returns a ticket reference; quote it in any follow-up.
Ask a browser AI assistant¶
Browser sidecar assistants, such as Copilot in Microsoft Edge or Gemini in Chrome, can read, summarise and answer questions about the live documentation at docs.whiteboxxai.com while you work. Open the assistant beside a docs page and ask, for example, "How do I share a report with an external auditor?" They read the current pages; they aren't specially trained on WhiteBoxXAI, so check their answers against the page they cite. For AI coding agents, see Agent & Developer Resources.
By email¶
Email support@whiteboxxai.com. Include:
- your organization name and the email address you sign in with
- the AI system (model) name or id, if the issue is about one
- the request id or error message you saw, and roughly when
- for SDK or API issues: the SDK version (
pip show whitebox-xai-sdk), Python version, and the smallest code that reproduces the problem
Never send API keys, passwords, authenticator codes or backup codes. We'll never ask for them.
Support by plan¶
| Plan | Support |
|---|---|
| Free | Community and documentation |
| Business Cloud | Standard support, with a response within one business day |
| Enterprise Edition | 24/7 support and a custom SLA, plus professional installation and training |
Before you contact us¶
- Troubleshooting covers the most common errors, including
401,403,404,422and429responses. - The FAQ answers questions about plans, data handling and integrations.
- What's new lists recent changes that may explain different behaviour.
Security issues¶
If you believe you've found a security vulnerability in WhiteBoxXAI, email support@whiteboxxai.com with "Security" in the subject line, and don't include sensitive details in public places such as GitHub issues.